Timeless Telecom LTD and its global affiliates (hereinafter referred to as "Timeless", "we" and "our") understand the importance of privacy to you and will respect your privacy. Please read and understand this Privacy Policy (hereinafter referred to as "this Policy") before submitting personal information to Timeless. This Policy applies to Timeless websites, products, and services that display this Privacy Policy or link to this Privacy Policy. Specifically, this website is operated by Timeless Telecom LTD (registered at 55 abbajohnson Crescent, oba akaran, Ikeja, Nigeria), which is the personal information processor of the personal information collected on this website.
This Policy describes how Timeless processes your personal information, but it may not address all possible data processing scenarios. Information about the collection of specific data for certain products or services may be described in specific privacy notices or supplementary statements released by Timeless for those products or services, or in notices provided when the data is collected.
The purpose of this Policy is to help you understand the following:
Personal information refers to various information recorded electronically or by other means related to identified or identifiable natural persons, excluding anonymized information. When you use Timeless products and services or interact with us, we may collect your personal information. The specific types of data collected will vary depending on the products and services you use and how you interact with us. You are not required to provide personal information to Timeless, but in some cases, if you choose not to provide it, Timeless may not be able to provide you with relevant products or services, nor respond to or resolve the problems you encounter. Timeless only collects and uses your personal information for the purposes stated in this declaration. The personal information we may collect includes:
(1) Account registration information. When registering an account, we will ask you to provide corresponding personal information, including your name, account, password, email, contact number, etc.
(2) Personal contact information. When you contact us, provide us with opinions, suggestions or inquiries, participate in our online or offline activities, subscribe to marketing materials, etc., you may leave your contact information, including your name, company name, position, email, phone number, etc.
(1) Network information. We will collect relevant information about your device when you use Timeless products and services, such as device type, device name or model, device identifier, operating system type and version, browser type and version, screen resolution, language settings, IP address, network service provider, etc., as well as other technical information that varies by product.
(2) Interaction record information. This type of information will be submitted directly to us by you when you use our website, products or services, and when you interact with us. For example, the information requests you provide to us, including the query information you enter or the questions or information you provide to obtain customer support, etc. Your communication records online or through phone calls, emails, participation in online and offline activities, etc.
(3) Log information. When you use Timeless products and services or view content provided by Timeless, Timeless will automatically collect and store necessary log information, such as the time of each visit to the service, the page path visited, client IP address, event information (such as errors, crashes, restarts, upgrades), etc.
Where permitted by law, we also obtain relevant data from public and commercial third parties or public sources. For example, we purchase statistical data from other companies to support our services.
Timeless may also collect and use non-identifiable data. Non-identifiable data refers to data that cannot be used to determine an individual's identity. For example, Timeless will collect aggregated statistics, such as website traffic. The purpose of Timeless collecting this data is to understand how users use its websites, products and services. In this way, Timeless can improve its services and better meet customer needs. Timeless may decide to collect, use, process, transfer or disclose non-identifiable data for other purposes at its own discretion. We will do our best to isolate your personal information and non-identifiable data and use these two types of data separately. If personal information is mixed with non-identifiable data, it will still be treated as personal information.
We may use your personal information for the following purposes:
(1) Create an account. Customers interested in Timeless products and services can create a Timeless account. This account can provide you with identity authentication when using Timeless products and services, permission management to protect the security of products and services; contact you and send you important notices, etc. To create an account, we will collect the personal information you provide to us, including the name, account, password, email, contact number, country or region you enter.
(2) Respond to your interaction requests. When you visit our website, participate in online or offline activities, request changes or request information you have requested (such as marketing materials, white papers, subscription to e-magazines for products or services), and contact us with any questions or product information (such as providing technical support, providing us with opinions, suggestions, inquiries, etc.), we will collect the following information from you:
| Data Item | Purpose |
|---|---|
| Contact information: Name, email, phone number, address, company name, position, etc. provided by you | Used to communicate with you, such as sending you the e-magazines you subscribed to, responding to your inquiries, opinions or suggestions about us, or sending you event gifts, etc. |
| Interaction records: Your information requests, calls, emails, online and offline activity records, etc. | Respond to your requests, such as sending you the e-magazines you subscribed to, obtaining your opinions, suggestions or inquiries about us, sending you event gifts, etc. |
(3) Recommend relevant content, products or services to you. With your consent, send you information about products and services that may be of interest to you; invite you to participate in Timeless activities (including promotional activities), market research or satisfaction surveys; or provide you with personalized content and services when you visit online platforms such as websites and APPs. We will collect the following information from you:
| Data Item | Purpose |
|---|---|
| Contact information: Name, email, phone number, company name, position, industry, etc. provided by you | Used to communicate with you, based on your consent, send you relevant marketing information, invite you to participate in Timeless activities, push products or services that may be of interest to you, etc. |
| Interaction records: Your interaction behavior record information such as loading web pages, playing videos, downloading PDF files, sharing to social media, etc. | Understand your concerns about our website or products, so as to provide you with more accurate and appropriate information or services |
| Device and network information: Device type, device name or model, device identifier, operating system type and version, browser type and version, screen resolution, language settings, IP address, network service provider, etc. | Used for aggregated analysis of the access effects and statistics of online platforms such as websites and APPs, so as to continuously optimize your user experience |
If you do not want to receive such information, you can unsubscribe at any time according to the SMS prompts or other methods we provide.
(4) Other situations:
Based on the above purposes, we may collect the following relevant information from you:
| Data Item | Purpose |
|---|---|
| Log information: Request time of the service, request protocol type, client IP address, status of successful request, resource path of the request, client device information (such as device type, operating system type and version), etc. | Perform legal obligations, ensure reliable and secure and stable operation of products and services, and optimize products and services, etc. |
To ensure the normal operation of the website, we sometimes store small data files called Cookies on your computer or mobile device. A Cookie is a plain text file stored on your computer or mobile device by a web server. The content of a Cookie can only be retrieved or read by the server that created it. Each Cookie is unique to your web browser or mobile application. Cookies usually contain identifiers, site names, and some numbers and characters.
With the help of Cookies, websites can store data such as user preferences or items in the shopping basket. The purpose of Timeless enabling Cookies is the same as most websites or Internet service providers enabling Cookies, which is to improve the user experience. With the help of Cookies, websites can remember a user's single visit (using session Cookies) or multiple visits (using permanent Cookies). With the help of Cookies, websites can save settings, such as the language, font size and other browsing preferences of your computer or mobile device. This means that users do not need to reconfigure user preference settings every time they visit. If a website does not use Cookies, the website will treat the user as a new visitor every time the user opens the webpage. For example, if you log in to a website and then go to another webpage, the website will not recognize you, and you will be logged out again. Timeless will not use Cookies for any purposes other than those stated in this Policy. You can manage or delete Cookies according to your preferences. You can clear all Cookies saved on your computer, and most web browsers have the function of blocking Cookies. But if you do this, you will need to personally change the user settings every time you visit our website. For details on how to change browser settings, please visit the following links:
Internet Explorer · Google Chrome · Mozilla Firefox · Safari · Opera
In addition to Cookies, we will also use other similar technologies such as web beacons and pixel tags on the website. For example, the emails Timeless sends to you may contain click URLs linked to Timeless website content. If you click the link, Timeless will track this click to help us understand your product and service preferences and improve customer service. A web beacon is usually a transparent image embedded in a website or email. With the help of pixel tags in emails, we can know whether the email has been opened. If you do not want your activities to be tracked in this way, you can unsubscribe from Timeless's mailing list at any time.
Your use of our website means that you agree to the use of Cookies, web beacons and pixel tags as described above.
Generally, Timeless will not disclose your personal information externally, except in the following scenarios:
You should ensure that all personal information submitted is accurate. Timeless will do its best to maintain the accuracy and completeness of personal information and update this data in a timely manner.
When required by applicable laws, you may (1) have the right to access and copy specific personal information we hold about you; (2) require us to update or correct your inaccurate personal information; (3) refuse or restrict our use of your personal information; (4) require us to delete your personal information; (5) require us to explain the rules for processing personal information. If you want to exercise the relevant rights, please click here to give us feedback online. To ensure security, you may need to provide a written request. We will verify your personal identity according to local legal requirements. If we have reasonable grounds to believe that these requests are deceptive, unenforceable or infringe on the privacy rights of others, we will refuse to process the requests.
When required by applicable laws, when Timeless processes your personal information based on your consent, you also have the right to withdraw your consent at any time. However, the withdrawal of consent will not affect the legality and validity of our processing of your personal information based on your consent before the withdrawal, nor will it affect our processing of your personal information based on other appropriate justifiable grounds.
Timeless values the security of personal information. We adopt appropriate physical, administrative and technical safeguards to protect your personal information from unauthorized access, disclosure, use, modification, damage or loss. For example, we will use encryption technology to ensure the confidentiality of data; we will use protection mechanisms to prevent data from being maliciously attacked; we will deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we will hold security and privacy protection training courses to strengthen employees' awareness of the importance of protecting personal information. We will do our best to protect your personal information, but please note that no security measures are impregnable.
We will retain your personal information for the period necessary to achieve the purposes described in this Policy, unless the retention period is extended or permitted by law. Because the storage period of data may vary depending on different scenarios and different products and services, the criteria we use to determine the retention period include: the time required to retain personal information to complete the business purpose, including providing products and services, maintaining corresponding transaction and business records, controlling and improving the performance and quality of products and services, ensuring the security of systems, products and services, responding to possible user queries or complaints, problem location, etc.; whether the user agrees to a longer retention period; whether there are special requirements for retaining data by laws, contracts, etc. As long as your account is necessary for providing services to you, we will retain your registration information. You can also choose to cancel your account. After you cancel your account, we will stop providing products and services based on the account, and in the absence of special legal requirements, delete your corresponding personal information or anonymize it.
Our products, websites and services are mainly aimed at adults. Without the consent of parents or guardians, children (minors under the age of 14) shall not create their own user accounts. For the collection of children's personal information with parental consent, we will only use or disclose this data when permitted by law, with the explicit consent of parents or guardians, or when it is necessary to protect children. If Timeless finds that it has collected children's personal information without prior verifiable parental consent, it will try to delete the relevant data as soon as possible.
To ensure a smooth browsing experience, you may receive content or network links from third parties external to Timeless and its partners (hereinafter referred to as "third parties"). Timeless has no control over such third parties. You can choose whether to access the links, content, products and services provided by third parties.
Timeless cannot control the privacy and data protection policies of third parties, and such third parties are not bound by this Policy. Before submitting personal information to third parties, please refer to the privacy protection policies of these third parties.
Timeless reserves the right to update or modify this Policy from time to time. If our privacy policy changes, we will post the latest version of the privacy policy here. If we make significant changes to the privacy policy, we may also notify you of the changes through different channels, for example, by posting a notice on our website or sending you a separate notice.
If you have any privacy complaints or questions to contact the Timeless Data Protection Officer, please click here. Generally, we will reply within fifteen working days. If you are not satisfied with our reply, especially if our personal information processing behavior has harmed your legitimate rights and interests, you can also complain or report to the cyberspace, telecommunications, public security and industry and commerce regulatory departments.
Last updated: July 2025